Why Is My Patient's Address Important when selecting and sending an RX Exam?

Your patient’s address plays a critical role in making sure their prescription is delivered accurately, securely, and without delays.

Here’s why it matters:

• Accurate Shipping – The address provided is used to ship the medication directly to the patient. Choosing the correct delivery option—either “Ask Patient for Address” or “Same as Home Address”—ensures it reaches the right location.

• Smooth Fulfillment Process – Including a valid and complete address at the time of the RX exam prevents issues with pharmacy processing or shipping delays.

• Patient Experience – A correct address helps avoid delivery failures and ensures the patient receives their medication on time, without needing to follow up.

Tip: If you're unsure or don’t have the shipping address on hand, select “Ask Patient for Address” so they can provide it themselves during the exam process.

The patient’s state must match their shipping address to comply with prescription regulations and ensure proper delivery. This helps prevent any delays or issues in fulfilling the prescription.

First, make sure to untick the checkbox before "Ask Patient For Address"

Then input the patient's address. If the patient's home and shipping address are the same tick on the "same as home address" checkbox.